Contact Sopoints
Whether you are a customer with a question about your points or a business evaluating our loyalty system, here is how to reach the right team.
Customer support
Questions about your points balance, a missing reward, or the Sopoints app.
support@sopoints.comMerchant support
Help with your loyalty program, billing, POS integration or staff accounts.
support@sopoints.comSales enquiries
Evaluating Sopoints for your business, or need a multi-location quote.
support@sopoints.comSend us a message
Fill this in and it goes straight to our support queue. You will get a copy by email with a reference number.
Before you email us
A few things we get asked often — you may find the answer faster here.
Points missing from a purchase — Transactions can take a few minutes to appear. If a purchase is still missing after an hour, email support with the merchant name, date and amount.
Pricing and plan questions — Current plans and costs are listed on the pricing page.
Setting up a loyalty program — You can sign up and launch without talking to sales — the free plan needs no credit card.
POS integration help — Setup steps for Square, Clover, Shopify, Lightspeed and Toast are on the integrations page.
Company details
Sopoints — Toronto, Ontario, Canada
support@sopoints.com
SoPoints
Universal loyalty rewards that work everywhere. Join the coalition and start earning points today.
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