Question 1

How much is 1 Loyalty Wallet Point (LWP) worth?

Accepted Answer

1 LWP = $0.01 CAD. Every 100 points you earn equals $1.00 in rewards.

Question 2

Can I redeem points at any Sopoints merchant?

Accepted Answer

Yes! Points earned at any participating merchant can be redeemed at any other Sopoints merchant across Canada.

Question 3

Is Sopoints free to use?

Accepted Answer

Absolutely! Sopoints is completely free for customers. Simply download the app and start earning points at participating merchants.

Question 4

How does NFC tap-to-earn work?

Accepted Answer

Simply tap your phone on the NFC device at a participating merchant after your purchase. Points are instantly credited to your wallet.

Question 5

Do my points expire?

Accepted Answer

Points have a configurable expiry set by each merchant, typically 12 months of inactivity. You will receive notifications before any points expire.

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