Refund Policy

Effective Date: December 22, 2025

1. Overview

This Refund Policy outlines the terms and procedures for obtaining refunds for transactions made through the Sopoints platform, including purchases and point redemptions. Please read this policy carefully to understand your rights and responsibilities regarding refunds.

2. Definitions

• "Sopoints" refers to the universal loyalty points platform operated by us.
• "Merchant" refers to any business participating in the Sopoints coalition.
• "Customer" refers to any user who earns or redeems points through Sopoints.
• "Points" or "LWP" refers to loyalty points earned or redeemed on the platform.

3. Merchant-Specific Refunds

Refunds for purchases or redemptions made using Sopoints are governed by the individual refund policies of each participating merchant. Sopoints does not process, approve, or guarantee refunds on behalf of merchants. Each merchant is solely responsible for handling refund requests related to their goods, services, or point redemptions.

4. Eligibility for Refunds

• Eligibility for a refund is determined by the merchant where the original transaction occurred. Criteria may include the type of product or service, time elapsed since purchase, and condition of the item or service.
• Some merchants may not offer refunds for certain products, services, or point redemptions. Please review the specific merchant’s refund policy before making a transaction.

5. Refund Request Process

1. To request a refund, contact the merchant directly using the contact information provided in your transaction receipt or the merchant’s profile on the Sopoints platform.
2. Provide all relevant details, including transaction ID, date, amount, and reason for the refund request.
3. The merchant will review your request and determine eligibility based on their policy.
4. If the merchant approves the refund, they will notify Sopoints to process any necessary point reversals or adjustments to your wallet balance.
5. Sopoints will update your wallet only upon receiving official confirmation from the merchant.

6. Point Reversals and Adjustments

• If a refund is approved, any points redeemed in the original transaction may be returned to your Sopoints wallet, subject to merchant notification and approval.
• Refunds may be partial or full, depending on the merchant’s policy and the nature of the transaction.
• In cases where a monetary refund is issued, the method and timeline of payment are determined by the merchant.

7. Exceptions and Exclusions

• Sopoints is not responsible for merchant decisions regarding refunds, point reversals, or the quality of goods and services.
• Refunds are not available for transactions that violate Sopoints’ Terms and Conditions or involve fraudulent activity.
• Platform fees, if any, are non-refundable unless otherwise stated.

8. Disputes and Escalation

• If you are unable to resolve a refund issue with a merchant, you may contact Sopoints support at support@sopoints.com for assistance. While we do not guarantee a resolution, we may facilitate communication between you and the merchant.
• All disputes are ultimately subject to the merchant’s policies and applicable laws.

9. Contact Information

For questions about this Refund Policy or for platform-related issues, contact Sopoints support at support@sopoints.com.